Luxury in your own backyard

Frequently Asked Questions

EVERYTHING YOU NEED TO KNOW ABOUT YOUR NORTHERN SPA

The simple answer is: because you’ll love it! There are many benefits to enjoy as a hot tub owner:

  • Quality time
    A spa is an investment in yourself and your family.  Enjoy a hot soak after a long day and melt the stress away. Take an evening dip with your partner and watch the sunset. 

  • Hydrotherapy
    Daily soaks can provide relief for muscle pain, inflammation and stress, helping you to feel relaxed and sleep better. Heat increases circulation by dilating blood vessels and massaging jets soothe muscle tension.

  • 365 days a year
    The fun doesn’t stop when the weather gets cold. Watch the snow fall as you soak in your hot tub all winter long.

We encourage our customers to think about their views when deciding where to place their hot tub. A view of the sunset or a well-landscaped backyard is much more enjoyable than facing a wooden fence or the exterior brick of your home. We also encourage you to consider the views of your neighbours. Our design team can help you create a special landscaped area for your spa, recommend privacy screening or plant materials to create a private oasis for you and your family.

Spas require 220V electrical connections. Our certified electrician will ensure you have enough electricity to power the spa, and will run all required wires from the electrical panel.

Our comprehensive warranty provides you with protection and peace of mind:
  • 5 years warranty for the tub structure
  • 2.5 years for acrylic surface
  • 2 years for electronic equipment and controls (includes heater and pump)
  • 2 years for plumbing components
Hot Tub filters should be cleaned every 3 to 6 weeks, depending on frequency of use and number of bathers. To clean your spa, gently spray the filter off with a high-pressure garden hose attachment. Depending on use, a de-greaser or de-scaler is recommended every 4-6 months. Your owner’s manual will provide more information or contact us with your questions.
A regular wipe with mild soap, water, and a clean cloth removes dirt or body oils. A monthly treatment of a non-petroleum-based product such as 303 Protectant can help maintain water resistance and keep your pillows fresh.
We offer specialized gel gloss and shell cleaners that will not interfere with water chemistry. It’s a good opportunity to clean the shell every time you drain the spa.

Debris from wind, trees, and bathers will occasionally accumulate on the bottom of the spa. The filtration system will remove the smaller debris. Debris that is too large or heavy should be removed by a spa vacuum.

Words From Our Customers